Then you can pack everything into a zip archive and either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: (login: anonymous). Setup logs files are stored here: c:\Users\\AppData\Local\Temp, in this folder look for a file named like this Setup Log #001.txt.
Although according to what you described it seems that there is a problem with waking up the VPN client and I would like to know more about it so we can fix that issue.Īlso if you could provide us with logs from you machine so we can look at them to be able to analyze the issue we would really appreciate that!Īpplication logs files are stored here: c:\ProgramData\AVAST Software\Tuneup\log, we would need ALL files from this folder. I am just asking because Cleanup really shall not mess with programs on its own until user specifically selects some of them and put them to sleep. Or how did you get into the situation you described above? If it's not on the list, see an Alternate temporary work-around in the next paragraph:ĭid I get it correctly that you put to sleep your VPN client using Cleanup and now you are not able to revert it back by clicking on "Wake" because you could not find the VPN in the "Background & startup programs" list? Find your program on the list and click "wake".
Scroll to the bottom of the list, find the green font that says "# programs sleeping" and click on it. Quote from: bhaggs11 on March 17, 2018, 10:53:03 AM QUICK SOLUTION: Within Avast Cleanup, click on "Speed up" icon. So without being able to "wake" it in the Cleanup program itself, your only option might be to have to uninstall Cleanup altogether and just get rid of it. Also, in my case, Avast Cleanup still persists in shutting off my VPN and putting it to "sleep" after its been on for more than 2 minutes. THE PROBLEM THAT REMAINS is you will need to do this EVERY TIME. If the are grey'd out, then go into Properties and repeat step 5. If you have issues while running the program again, run Services as an Administrator and when you right click once more on the program you'll see action buttons "." If they are not grey'd out, then use these. You should now be able to run your program. Once you hit Start a window will pop up and then close, and voila. Because up to this point you have only changed the Startup settings, but have not enabled it to run in this open user session). RIGHT CLICK on the program in the Services list once more! And select "Start" (If you don't do this, it still won't run. Hit "Apply " button in the bottom right corner, then "Ok" to close the window.Ħ. Click on the drop-down menu and select "Automatic". In the first tab that you'll be sent to ("General") you'll see in the middle of the window "Startup type:" and a drop-down menu. Locate your program in the list and in the "Startup Type" column you should see "Disabled" and the column left to that (Status) should be blank.ĥ. Check the status, it should say "Disabled". Once Task Manager opens, go to "Startup" tab and locate your program. In my case, if I did not do the settings change within Cleanup itself (see QUICK SOLUTION) then it would shutdown my VPN after 2 minutes of it running):Ģ. You will have to repeat this temporary fix-action on every login/user session when you want to use the program. If it's not on the list, see an Alternate temporary work-around in the next paragraph:ĪLTERNATE SOLUTION: Solution to get programs running but keep it otherwise under "sleep" mode in Avast (I had to do this with my university's VPN service which Avast constantly shutdown.after 8 hours of troubleshooting I figured it out) *****(NOTE: This is just a temporary fix-action, but won't change the Avast Cleanup setting of putting the program to sleep afterwards. QUICK SOLUTION: Within Avast Cleanup, click on "Speed up" icon.
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